Are delivery fees refundable?
All shipping costs, domestic and international, are non-refundable. See our Returns Policy for more details.
FAQ Category Orders & Payments
How can I start a return?
Please review our Returns Policy and follow directions for starting a return for a purchase made on romandwell.com.
How long does an order take to ship to my destination?
Orders are typically fulfilled within 6-10 days depending on customs clearance.
How do I cancel my order?
Please contact Customer Service within 15 minutes of placing the order during business hours Monday to Friday 9am to 5pm EDT. We try to ship out all orders as quickly as possible, so in some rare instances, we may be…
When will I receive my order?
Orders are typically fulfilled within 6-10 days depending on customs clearance.